Accounts Receivable Specialist

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Join Our Team at voestalpine Railway Systems Nortrak!

Embark on a rewarding career journey with voestalpine Railway Systems Nortrak, North America's premier designer and manufacturer of special trackwork. With a legacy spanning 160 years, we lead the industry in shaping the future of rail solutions. As part of the voestalpine Railway Systems global network, we are committed to delivering quality products and services. Operating with a presence across Canada, the US, and Mexico, we prioritize the well-being of our people, global mobility, and sustainability and innovation.

Our people are the foundation of our success. Skilled, motivated, and results-driven individuals shape our culture demonstrating our core values of Respect, Responsibility, Curiosity, Courage, Passion, and Diversity each day. This commitment is more than shared values; it extends to shared responsibilities for safety and quality, showing genuine care for one another's growth and development, a commitment to our customers, and fostering strong relationships within the Nortrak Team and with our customers.

PURPOSE OF POSITION  

Reporting directly to the VP, Accounting & Administration and part of the Accounts Receivable team, the Accounts Receivable Specialist will lead and own the end-to-end invoice-to-cash function across a complex operating environment. 

The successful candidate will be responsible for billing accuracy, collections, and customer billing governance across a diverse customer base with highly customised project requirements. Having excellent communication skills is an imperative to be successful in this role to ensure smooth and efficient collaboration with internal and external stakeholders.

TASKS & RESPONSIBILITIES:

• Manage the full invoicing lifecycle, ensuring all invoices are accurate, complete, and compliant with tax, contractual, and customer‑specific requirements
• Lead trade receivables activities, including collection calls, aging analysis, DSO monitoring, and escalation processes to support effective cash flow management
• Serve as the primary customer contact for complex billing inquiries, resolving disputes, negotiating payment arrangements, and driving timely cash collection
• Oversee customer credit management, including credit limit monitoring, coordination with operational teams, and collaboration with external credit insurers—collecting and submitting accounts statements when required
• Prepare and maintain key financial and project documents, such as conditional and unconditional lien waivers or similar customer‑specific forms
• Maintain accurate customer billing profiles, including invoice schedules, required supporting documentation, and configuration accuracy to ensure smooth billing operations.

REPORTING AND PROCESS IMPROVEMENT:

• Prepare, analyze, and distribute routine and periodic reports related to receivables and collections reports to support operational and financial decision-making.
• Communicate proactively with senior management regarding risks, root causes, and recommended corrective actions. 
• Identify and recommend continuous improvement initiatives aimed at reducing manual touchpoints, eliminating errors, and shortening billing and collection cycle times. 
• Support special projects and ad hoc initiatives as assigned by the manager.

COMPLIANCE:

• Maintain controls that prevent missed, delayed, or incorrect billing.
• Accurately record customer payments, apply cash receipts, and ensure timely reconciliation of accounts, including clearing related general ledger entries.
• Ensure customer‑specific contractual billing terms are interpreted, documented, and applied with consistency.
• Complies with all Nortrak policies and regulations.

People:

• Build and maintain strong customer relationships while managing payment terms and negotiation discussions. 
• Foster a collaborative and supportive culture. 
• Partner with cross‑functional departments to deliver excellent customer experience. 
• Demonstrate openness to new challenges and a commitment to continuous learning and development.

QUALIFICATIONS:

EDUCATION:

• Post-secondary degree in accounting, finance or related field preferred.  
• 5+ years of experience in accounts receivable or related field. 

FIELD OF EXPERIENCE:

• Strong written and verbal communication skills.
• Able to simplify complex matters clearly to customers and internal stakeholders.
• Strong analytical and organizational skills with keen attention to details. 
• Comfortable making phone calls and following up with various stakeholders.
• Ability to prioritize and manage multiple tasks effectively under pressure.
• Solid understanding of basic accounting principles.
• Proficient in using MS Office standard programmes, e.g. Excel, Word, Outlook, OneDrive.
• Experience with ERP systems – ideally SAP.

Carolyn Wong

Talent Acquisition Specialist

voestalpine Railway Systems Nortrak

5500 Parkwood Way

Richmond, BC, V6V2M4

• Direct: (604) 231-3559
• Fax: (604) 273-8927
• Mobile: (307) 214-0398
• email: carolyn.wong@voestalpine.com

www.voestalpine.com/nortrak

voestalpine – One step ahead.