Assistant Manager - Customer Service Department

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We are a leader in the welding industry with over 100 years of experience, more than 50 subsidiaries and more than 1,000 distribution partners around the world. Our extensive product portfolio and welding expertise combined with our global presence guarantees we are close when you need us. Having a profound understanding of your needs enables us to solve your demanding challenges with Full Welding Solutions - perfectly synchronized and as unique as your company.

We are looking for a suitable person for the post of "Assistant Manager - Customer Service Department" to be based out of our Thane office. The person shall be responsible for below mentioned tasks:  

• SPOC from Customer service desk for Order Management of Key Accounts Customers
• Update inquiries from key account customers in CRM as “Opportunity Management” in consultation with the Sales Manager
• Support Sales for customer specifications review, Technical specification review sheets, Concession requests.
• Coordinate between local ATC and Global contract review teams for technical specification review and testing costs; including usage of test costs pricing.
• Process orders from Key account customers (where the prices are already agreed) with respective factories globally along with technical delivery conditions.
• Work as a bridge between respective Global Customer Service Desks and key account customer for all sort of communication (For Order placing, Order confirmation, documentation, delivery etc)
• Manage changes for sales order and ensure all orders are approved and communicated to customer/supplier in time.
• Co-ordinate with global customer service desk for timely order confirmations.
• To build up / maintain good rapport with the material/ procurement teams of key accounts.
• Tracking of orders & Payments for the orders placed.
• Pre Check - Test Certificates as per agreed delivery conditions & technical details before forwarding the same to customer.
• Update Pending Sales order status in the system, as per the guidelines.
• Prepare reports as advised.
• Act as Claim Manager for all products sold from Mumbai sales company

Diploma/ Engineering Graduate with 8-12 years of experience preferably in a MNC company

Require: 

Advance Excel knowledge

Knowledge of SAP / SAP Business Warehouse

Knowledge of GST & Transfer Pricing